Legal
Privacy Policy
Last updated: 26 May 2026
This policy explains how Station Road Barbers ("we", "us", "our") collects and uses personal data when you visit our website, contact us or book an appointment. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Station Road Barbers, Ground Floor, Purlieu House, 11 Station Road, Epping CM16 4HA. We are the data controller for personal data collected through this website. You can contact us on 01992 578600 or via the contact page.
2. Information we collect
- Booking details: name, email address, phone number, chosen service, barber and appointment time.
- Account details: if you create an account, your email address and (optionally) name, phone and marketing preference.
- Contact messages: anything you send us via the contact form, email or phone.
- Technical data: IP address, device, browser and pages visited, collected via essential and (with your consent) analytics cookies.
3. How we use it (lawful bases)
- To manage your booking — performance of a contract.
- To send booking confirmations, reminders and changes — performance of a contract.
- To run and secure the website — our legitimate interest in operating a working service.
- Marketing (offers, updates) — only with your consent, which you can withdraw at any time.
- Legal and accounting records — to meet our legal obligations.
4. Sharing your data
We don't sell your data. We share it only with trusted providers who help us run the shop and website, including our booking and database provider, email and SMS providers, and hosting platform. All processors are bound by contract to protect your data.
5. How long we keep it
Booking and customer records are kept for up to 6 years for accounting and legitimate business reasons. Marketing data is kept until you unsubscribe. Contact messages are kept for up to 2 years.
6. Your rights
Under UK GDPR you have the right to:
- Access the data we hold about you
- Ask us to correct or delete it
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise any of these, contact us on 01992 578600 or via the contact page. If you're unhappy with how we handle your data you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
7. Security
We use industry-standard measures to protect your data, including encryption in transit and access controls on our systems.
8. Changes
We may update this policy from time to time. The "last updated" date at the top shows when it was last changed.